Work Experience
Jun 2018 - Aug 2018
Food and Beverage Attendant
Aramark, Canada
During summer break, I worked at Aramark Canada (Nat Bailey Stadium) as a Cashier. My responsibilities and duties during my employment includes:
Welcoming customer
Giving recommendations to customer
Operating cash register using Micros POS
Balancing the cash register and generate reports at the end of the shift
Processing refunds
Resolving complaints
May 2016 -
Aug 2017
Complex Digital Marketing Specialist
Marriott International, Indonesia
The St. Regis Bali Resort | The Laguna, a Luxury Collection Resort & Spa, Bali
During my employment as Complex Digital Marketing Specialist, I am responsible for managing the online presence for both resorts. My responsibilities and duties includes:
Developing new trends for social media to increase visibility and engagement of followers
Generating and analyzing production reports and find a suitable action to increase ROI per month
Developing and implementing a yearly marketing strategy to owned channels and re-strategize if needed
Determine any marketing opportunity through different external channels by updating hotel business listings information, monitoring and updating content, managing online ads from major OTAs
Additional training and certification: Google AdWords & Analytics and Facebook Blueprint Certification
Jul 2014 -
Jun 2016
Complex Marketing Communication Coordinator
Starwood Hotels & Resorts Worldwide, inc., Indonesia
The St. Regis Bali Resort | The Laguna, a Luxury Collection Resort & Spa, Indonesia
During my employment as Complex Marketing Communication Coordinator, I am responsible for managing the administration of the department and internal/external communications. My responsibilities and duties includes:
Develop new hashtag for resort’s social media channel and successfully launch the program to invite the guest to join the conversations
Maintaining brand standards across the resorts, both in digital and printed materials
Conducting an unannounced collateral audit for both resorts, ensuring all in-house designed collaterals are approved by the Brand team
Additional training and certification: Facebook Blueprint Certification
Awards: Starwood Cares - Outstanding Care for Associate Award 2014 & 2016
Jul 2013 -
Jul 2014
Food and Beverage Attendant
Swissotel Sydney, Australia
During my employment as Food and Beverage Attendant, I am responsible for setting up meeting rooms and delivering exceptional service while maintaining the speed of the service. My responsibilities and duties includes:
Setting up meeting rooms and ballroom to a specific hotel’s standard
Delivering exceptional service and maintaining the speed of service
Helping other departments (e.g. In-room dining, JPB restaurant and bar) during peak season
Introducing and training new members to hotel’s SOP
May 2011 -
Sep 2012
Hotel Attendant (internships)
Sir Stamford at Circular Quay, Australia
Sydney Conventions & Exhibitions Centre, Australia
During my employment as Food and Beverage Attendant and Room Attendant, I am responsible for delivering exceptional service and maintaining the hotel standards while delivering personalized service to the guests. My responsibilities and duties includes:
Effectively completed daily tasks while maintaining the cleanliness both in public area and guestrooms
Maintain company brand standards while delivering personalized service to each guest
Develop and implement new methods to accelerate service